What is the Rating Threshold and How Does It Work?

The rating threshold is the core feature that makes RatingFlow work. It's the smart filter that decides which customers go to Google and which ones give you private feedback.

How It Works

When a customer clicks your review link or scans your QR code, they're taken to your custom review page. Here, they're asked to rate their experience with 1 to 5 stars. Based on the rating they select, one of two things happens:

If they give 4 or 5 stars (meeting or exceeding your threshold): They're automatically redirected to your Google Business Profile where they can leave a public review. These happy customers boost your Google rating.

If they give 1, 2, or 3 stars (below your threshold): They're shown a private feedback form where they can tell you what went wrong. This feedback never reaches Google - it comes directly to you so you can address the issue and potentially turn them into a happy customer.

Choosing Your Threshold

You can set your threshold to any rating from 1 to 5 stars. Here's what we recommend:

4 Stars (Recommended): This is our most popular setting. It sends genuinely satisfied customers to Google while catching those who might leave a mediocre or negative review.

5 Stars (Strictest): Only customers who had a perfect experience go to Google. This maximizes your Google rating but may result in fewer total public reviews.

3 Stars or Lower: These settings send most customers to Google. Use these only if you're confident in your service quality and want maximum review volume.

Changing Your Threshold

You can change your rating threshold at any time in the Customize section under the Behavior tab. Simply click on your preferred star rating and save your changes. The new threshold takes effect immediately for all new reviews.

Why This Matters

Studies show that one negative review can cost a business up to 30 potential customers. By filtering reviews through RatingFlow, you protect your online reputation while still collecting valuable feedback from all customers. The private feedback gives you a chance to fix problems before they become public complaints, often turning unhappy customers into loyal ones.