How to Customize the Review Text Field

The review text field is where customers write their detailed feedback. You can control whether this field appears and whether it's required.

What is the Review Text Field?

After customers select their star rating, they see a text box where they can write additional comments about their experience. This is the review text field. It appears below the stars and above the submit button. The text customers write here is included with their review and, for high ratings, can be taken to Google Reviews.

Accessing Review Text Field Settings

Step 1: Go to the Customize section in your sidebar.

Step 2: Click on the 'Appearance' tab at the top.

Step 3: Scroll down to the 'Review Text Field' section. Here you'll find options to control this field.

Show or Hide the Text Field

The first option is 'Show review text field' with a checkbox next to it. This controls whether the text field appears at all:

Checked (default): The text field is visible and customers can write detailed feedback. This is recommended for most businesses because it allows customers to explain their rating and gives you valuable insights.

Unchecked: The text field is hidden. Customers only select a star rating and then click submit. Use this option if you want a super-fast review process and only care about the star rating, not written feedback.

Note: The description below this checkbox says 'Allow customers to write feedback.' Remember that even if you hide this field, you can still add custom form fields in the Additional Fields tab if you want to collect specific information.

Make Text Field Mandatory

The second option is 'Make review text mandatory' with a checkbox. This controls whether customers must write something in the text field:

Unchecked (default): The text field is optional. Customers can leave it blank and just submit their star rating. This is recommended because it reduces friction and makes it easier for customers to complete the review process.

Checked: The text field becomes required. Customers must type at least a few words before they can submit. The submit button will be disabled until they write something. Use this if written feedback is critical for your business.

Note: This option only appears if 'Show review text field' is checked. If you hide the text field, you can't make it mandatory.

Customizing the Field Label

Below the checkboxes, you'll see 'Review Field Label' with a text input field. This is the prompt that appears above the text box where customers write their feedback. The default is 'Tell us about your experience...' but you can change it to anything you want:

For detailed feedback: 'Please share the details of your experience' or 'What did you think?'

For specific aspects: 'What did you like most about our service?' or 'Tell us about your visit'

For improvement focus: 'How can we improve?' or 'What could we have done better?'

For personal touch: 'We'd love to hear about your experience!' or 'Share your thoughts with us'

Recommendations by Business Type

Most businesses: Show the text field, keep it optional. This gives customers the choice to elaborate if they want, but doesn't force them to write something if they're in a hurry.

High-volume businesses (fast food, retail): Consider hiding the text field entirely for the fastest possible review process. Stars only keeps things simple.

Service businesses (healthcare, professional services): Show the text field and consider making it mandatory if detailed feedback is important for quality improvement.

Luxury businesses (high-end restaurants, spas): Show the text field and keep it optional, but use an inviting label like 'We'd love to hear the details of your experience' to encourage written feedback.

Testing Your Changes

As you make changes to these settings, watch the Live Preview on the right side of the screen. You'll see the text field appear or disappear, and see how the label looks. After saving your changes, test your review funnel by scanning your QR code or visiting your review link to experience it as a customer would.

Remember to click 'Save Changes' after adjusting any of these settings.