How to Customize Thank You Messages

After customers submit their review, they see a thank you message. You can customize these messages based on whether they gave a high or low rating.

Understanding Thank You Messages

RatingFlow shows different thank you messages depending on the customer's rating:

High Rating Message: Shown to customers who give ratings at or above your threshold (typically 4-5 stars). These customers are being redirected to Google Reviews, so your message should thank them and explain what's happening next.

Low Rating Message: Shown to customers who give ratings below your threshold (typically 1-3 stars). These customers submitted private feedback, so your message should thank them and assure them you'll address their concerns.

How to Edit Thank You Messages

Step 1: Go to the Customize section in your sidebar.

Step 2: Click on the 'Appearance' tab.

Step 3: Scroll down to the 'Thank You Message' section. You'll see two separate text boxes - one for high ratings and one for low ratings.

Step 4: Click in each text box and edit the message. You can write multiple paragraphs if needed.

Step 5: Watch the Live Preview update as you type to see how your messages will look to customers.

Step 6: Click 'Save Changes' when you're done.

High Rating Message Examples

The default high rating message is: 'Thank you for your wonderful feedback! You'll be redirected to Google Reviews shortly.' Here are some alternative examples:

'We're thrilled you had a great experience! In just a moment, you'll be taken to Google where you can share your feedback publicly. Thank you!'

'Your satisfaction means everything to us! We're redirecting you to Google Reviews where you can help others discover our business. Thanks for your support!'

'Awesome! We're so glad we exceeded your expectations. You'll be taken to our Google profile in a few seconds to leave a public review. We really appreciate it!'

Low Rating Message Examples

The default low rating message is: 'Thank you for your feedback. We appreciate you taking the time to share your experience with us.' Here are some alternatives:

'We're sorry we didn't meet your expectations. Your feedback is valuable and helps us improve. A member of our team will review your comments and may reach out to make things right. Thank you for bringing this to our attention.'

'Thank you for your honest feedback. We take all concerns seriously and will use your input to improve our service. If you'd like to discuss this further, please don't hesitate to contact us directly.'

'We appreciate you sharing this with us. We're committed to providing the best experience possible, and your feedback helps us identify where we need to improve. Thank you for giving us the opportunity to do better.'

Writing Effective Thank You Messages

For high ratings: Be enthusiastic and grateful. Explain what's about to happen (redirect to Google) so customers aren't confused when they're taken to a different page. Keep the tone positive and appreciative.

For low ratings: Be empathetic and professional. Acknowledge their disappointment without being defensive. Assure them their feedback matters and will be used to improve. If appropriate, mention that someone from your team will review their feedback or reach out.

For both messages: Keep them concise but warm. Use your authentic business voice. Avoid overly formal or robotic language. Make sure there are no typos or grammatical errors, as this is the last impression customers will have.

What Happens After the Thank You Message

After customers see the thank you message:

High ratings: Customers are automatically redirected to your Google Business Profile after a few seconds (you can control this delay in the Behavior settings). They can then leave a public review on Google.

Low ratings: The page stays on the thank you message. There's no automatic redirect. Their feedback is saved privately in your RatingFlow dashboard where you can review it and take action.